We offer a flexible, customer-friendly 15-day return policy with no questions asked. If you’re not satisfied with your purchase, you may return the product as long as the following conditions are met:

• The product is unused, unwashed, and in its original condition. You’re welcome to try it on, but please take care to preserve its condition.
• All original packaging, including price tags, brand tags, and the shoe box (if applicable), must be included.
• The product must be returned within 15 days of receiving delivery.

You won’t be able to return a product in the following cases:

• The 15-day return window has passed
• The product fails the quality check during pickup
• The item is non-returnable (e.g., masks and intimate wear)

Your refund will be initiated within 2–3 business days after the successful pickup of your product. Once initiated, it may take an additional 3–5 working days for the amount to reflect in your bank account or credit card statement.

To maintain hygiene standards, we do not accept returns on masks and intimate wear. However, if you receive a non-returnable item in a damaged or defective condition, please email us immediately with attached photos to request a refund.Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

No, you don’t. You can choose specific items from your order to return by visiting the ‘My Orders’ page in your account.

No, returns cannot be made at offline stores if the product was purchased online. Please follow the steps outlined in the FAQs to initiate the return through your online account and hand over the product to the assigned pickup agent.

Typically, products are picked up from your address within 2–3 days after you raise the return request. If there are any delays or issues, please email us, and we’ll be happy to assist you

If you have not received your refund within 7 business days after the product pickup, please email us. We will be happy to assist you with the issue.

If you want to cancel your return, please email us and we will cancel it for you. Alternatively, you can inform the assigned pickup agent that you wish to cancel the pickup, and they will assist you accordingly.

Your pickup will be cancelled after 3 unsuccessful pickup attempts. After that, we will call you to confirm whether you still want to proceed with the pickup or to understand if there are any other issues.

Yes, you can select the pickup address while creating the return request. If you need to change the pickup address after submitting the request, please email us with the updated details.

If you receive a product different from what you ordered, please initiate a return and email your return details along with a photo of the product to our customer service team. We will ensure that you don’t face any issues during the quality check when the pickup is scheduled.

While creating the return request, you can choose to receive your refund either to your original payment method or as credit points in your account wallet. Once selected, the refund method cannot be changed.

Yes, your credit points or loyalty points will be credited back to your account within 2 business days after the product is successfully picked up or the order is cancelled.