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Contact Us

SUPPORT FOR ONLINE PURCHASE

8105060501
7 DAYS A WEEK
10 AM TO 7 PM

FOR STORE RELATED QUERIES

Toll-Free Number : 18004253050
MONDAY TO FRIDAY - 9AM TO 9PM SATURDAY & SUNDAY - 9:30AM TO 6PM

CORPORATE ADDRESS

KH NO 118/110/1 BUILDING 2 DIVYASHREE TECHNOPOLIS YEMALUR POST, HAL OLD AIRPORT ROAD, BENGALURU, KARNATAKA 560037
FOR CORPORATE ORDERS CORPORATE.SALES@ABLBL.ADITYABIRLA.COM

FOR ONLINE QUERIES

HAPPYTOHELP@ABFRL.IN
CHAT WITH US
whatsapp FOR GRIEVANCE OFFICER DETAILS
PLEASE CLICK HERE

FOR FRANCHISEE RELATED QUERIES

What can we help you with today?

Please select any query
Amount deducted but order not placed
How do I know my order is conformed?

 Once your payment is authorized and your order is completed, you will receive an email and sms confirming the order placement. You would be provided with the order number, details of the order and the amount you have paid. 

For any concerns please email on happytohelp@abfrl.in

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‘My Orders’ page would provide you with complete information of your order including the order status, payment status and tracking details.

No, to avoid any confusion in order section and payment, we do not take orders on phonecalls. In case you need any assistance in placing an order, please drop in a mail requesting for a callback, and we’ll call you to assist you for any issues in placing the order.

The delivery in your pincode and estimate time of delivery can be checked on our order page by entering the pincode in ‘Check estimated delivery’ section. We are continually expanding our capabilities to deliver across all the pincodes in the country.

Unfortunately, once the order is placed, you won’t be able to add more items to it. You can place a new order for the items you missed out on adding.

Once you have placed an order, the details of your order populate in your ‘My Account’. You can cancel the order or specific items before the order gets processed. Alternatively, you may choose not to accept the order while delivery and we will refund the amount to you.

The payment options we support are:

  • Credit Card
  • Debit Card
  • Net Banking
  • Paytm Wallet
  • UPI
  • Credit points/Loyalty Points

We process all online payments through Paytm which provides secure, encrypted connections for all credit card, debit card and Net Banking transactions..

There are no hidden charges. The prices shown against each product is the final price and you wouldn’t be asked to pay any more than that.

In case there is a failure in payment, please retry after 5 minutes, after ensuring correct banking credentials are used. If your account has been debited even after a payment failure, it is normally rolled back to your bank ac-count within 10 business days. For any further clarification, you can drop us an email.

We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn’t have been received by us yet. Please wait for 24 hours to check if the order has been confirmed or if the amount is credited back to you. If neither happens, please drop us a mail and we’ll help you further.

In case of order cancellations or payment failures, any credit point or loyalty points debited from your account will be added back within 48 hours.

How are the products drived to me?

Once the order is placed, we ship out the order through one of our various courier partners. All these partners are reputed logistic service provider. Once your order has been shipped you will get an e mail and SMS informing you the details of courier partner and AWB (Tracking number) number using which you can track your shipment. Furthermore, we would also share the estimate delivery dates via SMS and email.

Once the order is placed, we ship out the order through one of our various courier partners. All these partners are reputed logistic service provider. Once your order has been shipped you will get an e mail and SMS informing you the details of courier partner and AWB (Tracking number) number using which you can track your shipment. Furthermore, we would also share the estimate delivery dates via SMS and email.

The delivery time varies from cities to cities. Typically it take 2 – 3 days for all metros & Tier 1 cities. Tier 2 & 3 cities may take 3 to 5 days. Some cities in north east India & J&K etc may take 5 to 7 days. You could enter your pin code at the product view page to know the exact estimate time of delivery.

Items in your order may be shipped from different locations to optimise the time of delivery. Hence, you might receive your order in different shipments in different packages.

The reasons why you would have partially received the order could be:

  • We shipped out your items in two different shipments. The other would still be in transit.
  • The stock for the remaining items was not available. In this case, you will receive a cancellation no-tification via email and the refund for the items will be initiated. Same can be checked in your ac-count in ’My order’ page.
 

If the total value of your order (after applying any discounts or promotional offers) is greater than ₹1000, shipping charges will be waived automatically at checkout.

For orders with a value of ₹1000 or less, a standard shipping fee will apply. This charge will be clearly displayed during the checkout process.

We understand that you can’t wait at your delivery address all the time, and that is exactly why we will try to attempt delivering your order thrice. So, if you have missed the delivery please do not worry, we will try to make an attempt again. We’ll also drop you a call, in case you miss the delivery to understand your delivery requirements.

Right now, we do not deliver items internationally. You can make a purchase from anywhere in the world using Indian currency as mode of payment as long as the shipping address is within India.

In an unlikely event you find a tampered packaging or a missing product in your shipment, please click pictures of the packaging and share with us over mail. We’ll take that up with our logistics partner and will help you with regards to it.

Sometimes, the delivery partner hands over the order to the neighbour or the entry security guard of your society in case you’re not available. Please check if the delivery is made to them. In case it is not, please drop us a mail and we’ll investigate the issue with our logistics partner.

Yes. As long as we have delivery capabilities in the modified address you want delivery in, you can change the address or contact details for the delivery. Please drop us a mail with the requirements and we’ll get it done for you.

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What is 15 days no questions asked policy?

We offer a flexible, customer-friendly 15-day return policy with no questions asked. If you’re not satisfied with your purchase, you may return the product as long as the following conditions are met:

  • The product is unused, unwashed, and in its original condition. You’re welcome to try it on, but please take care to preserve its condition.
  • All original packaging, including price tags, brand tags, and the shoe box (if applicable), must be included.
  • The product must be returned within 15 days of receiving delivery.

If you’d like to return a product, follow these simple steps:

  1. Go to ‘My Orders’ and select the order containing the item you wish to return.
  2. Click on ‘Return Product’.
  3. Choose a reason for return.
  4. Select your preferred refund method:
    a) Original Mode of Payment
    b) Credit Points
  5. Choose the pickup address.
  6. A Return ID will be generated for the product.
  7. A pickup agent will visit and perform a Quality Check to ensure the return conditions are met.
  8. After a successful pickup, your refund will be initiated within 2–3 working days.
  9. The refunded amount will be reflected in your account within 5 working days of initiation.

 

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You won’t be able to return a product in the following cases:

  • The 15-day return window has passed
  • The product fails the quality check during pickup
  • The item is non-returnable (e.g., masks and intimate wear)

No, returns cannot be made directly to the delivery person. If you wish to return a product, please initiate a return request and hand it over to the designated pickup agent assigned for the return.

 

 

 

 

 

 

 

 

 

 

 

 

 
 

Your refund will be initiated within 2–3 business days after the successful pickup of your product. Once initiated, it may take an additional 3–5 working days for the amount to reflect in your bank account or credit card statement.

To maintain hygiene standards, we do not accept returns on masks and intimate wear. However, if you receive a non-returnable item in a damaged or defective condition, please email us immediately with attached photos to request a refund.Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

No, you don’t. You can choose specific items from your order to return by visiting the ‘My Orders’ page in your account.

No, returns cannot be made at offline stores if the product was purchased online. Please follow the steps outlined in the FAQs to initiate the return through your online account and hand over the product to the assigned pickup agent.

Typically, products are picked up from your address within 2–3 days after you raise the return request. If there are any delays or issues, please email us, and we’ll be happy to assist you

If you have not received your refund within 7 business days after the product pickup, please email us. We will be happy to assist you with the issue.

If you want to cancel your return, please email us and we will cancel it for you. Alternatively, you can inform the assigned pickup agent that you wish to cancel the pickup, and they will assist you accordingly.

Your pickup will be cancelled after 3 unsuccessful pickup attempts. After that, we will call you to confirm whether you still want to proceed with the pickup or to understand if there are any other issues.

Yes, you can select the pickup address while creating the return request. If you need to change the pickup address after submitting the request, please email us with the updated details.

If you receive a product different from what you ordered, please initiate a return and email your return details along with a photo of the product to our customer service team. We will ensure that you don’t face any issues during the quality check when the pickup is scheduled.

While creating the return request, you can choose to receive your refund either to your original payment method or as credit points in your account wallet. Once selected, the refund method cannot be changed.

Yes, your credit points or loyalty points will be credited back to your account within 2 business days after the product is successfully picked up or the order is cancelled.

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